Managed Services

Implementations

Optimization Road Map

Managed Services

Oracle Cloud

ERP/EMR Integration

Focus on Your Core Competencies

As IT budgets tighten, it’s even harder for businesses of every size to manage IT resources and quickly respond to change. It’s why our Managed Services solutions deliver value, choice, and confidence. 

As an extension of your current technical staff, OSG’s Managed Services allows you to leverage our consultants’ expertise so that you’re able to focus on core competencies and re-direct your resources. The offering provides more value from your investments, more choice to deploy and control your business applications the way you want, and more confidence they will perform. All without the extensive time and cost of on boarding resources or maintaining the expertise in house.

On-Shore, Personalized Resources
On-Shore, Personalized Resources

You’ll have access to on-shore professionals – many times local to your area – who collectively possess deep industry and functional knowledge across Oracle’s full line of applications to effectively maintain and support PeopleSoft product activities and ongoing Cloud initiatives — allowing you to concentrate on meeting your business objectives instead of troubleshooting your technology.

Multiple Support Options
Multiple Support Options

OSG provides multiple contracting options to allow for full managed outsourced support, staff augmentation, annual incremental support, emergent support or on demand support.  Support can be remote and/or on-site according to your needs. Incidents can be reported by email, web support system, and/or phone.

Industry Expertise
Industry Expertise

An Oracle Platinum Partner, our highly skilled managed services team average more than 20 years of direct experience.  Our personnel have an intimate understanding of the current, and future, PeopleSoft applications and can provide services in concert with your existing staff, filling gaps in the internal staff’s capabilities.

Knowledge Sharing
Knowledge Sharing

Our team of experts document each issue resolution ensuring a defined knowledgebase for client understanding and use.  In addition, we have a library of resolutions completed for multiple clients, assisting our personnel to more quickly troubleshoot similar issues.

Project Collaboration
Project Collaboration

OSG doesn’t just monitor and support your technology. We work with your organization to advance and maximize your current system. Our managed services approach includes our assistance to initiate or support ongoing technology initiatives.

PeopleSoft Update Manager (PUM)

With the release of PeopleSoft 9.2, maintaining your PeopleSoft environment now requires the review and implementation of application updates from PeopleSoft Update Images. PeopleSoft Update Images includes a combination of regulatory changes and bug fixes, along with new features and functionality. The new PeopleSoft enhancements and updates are easy to apply and are delivered using the PeopleSoft Update Manager and PeopleSoft Change Assistant. Selective Adoption allows you to apply and schedule PeopleSoft fixes and new features on your timeline and based on your business needs.  This puts you in control of when and how to apply fixes and new features, as well as deciding what to apply.

Through NRC’s unique Managed Services support services model, we can access and update your environment, either on-site or remotely:

  • Assess and document your level of customizations, versions, and image level

  • Provide a timeline for the application of updates monthly or quarterly

  • Develop a testing plan to include functional and regression testing and/or creation of PeopleSoft Test Framework (PTF) scripts.

NRC’s PUM Managed Services allows your organization to maximize the benefits of the new continuous delivery model by staying current on Image/Updates, freeing up internal resources to focus on organizational goals and increasing productivity. When your products are up-to-date, applications are more efficient and future features and maintenance are easier to apply. Many updates have dependencies and delays in applying updates can increase complexity. NRC’s PUM Strategy Services will keep your software current while allowing you to optimize performance and functional enhancements.

The benefits of OSG’s PeopleSoft Managed Services:
  • Increases operational efficiencies by reducing operating costs.
  • Enables cost-effective access to product-specific, enterprise-level support.
  • Improves customer service levels for application users.
  • Allows focus to remain on managing the business, not the technology.
  • Provides confidence that your PeopleSoft system is continuously supported.
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