It is a known fact that IT professionals have to adapt to unexpected technology emergencies. However, did you know that IT professionals spend almost one-third of their average workday identifying, troubleshooting, and resolving these unplanned situations? “The 1E 2017 IT Incident Response Report,” a recent survey of 1,014 IT professionals ranging from administration to managers conducted by 1E, a provider of software lifecycle automation solutions, found that:
More than 29% of every workday is spent by IT professionals reacting to unplanned incidents or emergencies – the equivalent of more than 14 weeks a year.
More than 56% of those tasks are due to operations issues, outages, performance and troubleshooting, with 41% of them as help desk requests.
On average, it takes 5x longer to resolve an issue than to identify the problem.
New Resources Consulting’s Managed Services solution offering was developed to offer Oracle customers a range of services to successfully maintain and support a comprehensive Oracle or Oracle Cloud system – allowing the internal team to focus on their direct responsibilities.
Our services are tailored to meet current needs, with the flexibility to increase or decrease with organizational change. As an Oracle Platinum Partner, we have direct access to training, support and Oracle specialists.
For more information, visit our Managed Services page.